Connection Center Coordinator Job Description
Responsibilities
- Provide spiritual leadership for volunteers and neighbors through spiritual maturity, integrity, a commitment to personal transformation, and a love for the Church. Foster a positive environment that promotes the values of Love INC (including Redemptive Compassion) and continues the mission. Respond to interpersonal conflicts with wisdom and discernment. Properly care for the team of volunteers with respect and compassionate leadership.
- Delegate duties to volunteers to cultivate their giftings and abilities for the furthering of the mission of Love INC. Manage and coordinate the availability of volunteers to best meet the needs of Love INC and the volunteer.
- Recruit and onboard new volunteers to serve in Love INC which can include the connection center, gap ministries, and transformational ministries. The Connection Center Coordinator is mainly responsible for training, supervising, and encouraging Connection Center volunteers to do the following
- Answer incoming calls and listen compassionately to callers
- Gather and record neighbor information regarding the presenting and underlying needs of neighbors in Trello and Charity Tracker
- Verify all information relevant to meeting the need of the neighbors
- Conduct follow-up touch points with neighbors (call, text, card)
- Maintain neighbor confidentiality and dignity
- Keep volunteer time records
- Utilize technology like Net 2 phone, Google Suite, Trello, Charity Tracker, and more
- Follow best practice protocol for appropriate engagement with neighbors and the safety of all involved
- The Connection Center Coordinator will conduct intakes, verifications, and follow-ups as needed
- Review and analyze information gathered by volunteers during the intake.
- Determine how to resource neighbor needs and ensure needs to be referred to are manageable and specific.
- Maintain accurate neighbor records through Charity Tracker.
- Maintain accurate records of agency services and maintain referral relationships through continued relational development
- Maintain accurate records of church ministries, and establish referral relationships with Love INC KC partner churches and church ministries. Support church liaison for our partner churches.
- Produce Connection Center activity reports/weekly emails/monthly reports to the Executive Director
- Produce monthly newsletter communications and engage audiences through social media
- Oversee Volunteer orientation, recruitment, screening, and placement of Volunteers for Love INC KC, including conducting reference calls and background checks.
- Provide support /facilitation/admin support as needed for other areas of ministry for LOVE INC KC, including to the Executive Director, supporting and coordinating gap ministries and transformational ministry.
Qualifications
- A personal relationship with Jesus Christ and in agreement with the Apostles’ Creed.
- High discernment in dealing with individuals in crisis. A non-judgmental attitude and the ability to listen, empathize, and accept others is critical.
- Skilled in knowing how to create and keep personal and professional boundaries.
- Strong written, verbal, and oral communication skills and the ability to lead small groups and potentially larger groups in training and meetings.
- Creative problem-solving and interest in developing structures and systems for working with and keeping track of neighbors we interact with.
- Ability to work independently and cooperatively and be self-motivated.
- Reliability and availability are important to maintain the momentum of our growing ministry.
General Information
Reports To
Executive Director
Postion
Coordinate Love INC Connection Center activities, volunteers, and ministry.
Time Commitment
Love INC of Kootenai County Connection Center Coordinator is a part-time position that does not exceed 30 hours per week.
In Office Hours
Monday-Thursday 9am-3pm
Pay
Competitive Pay
Executive Director
Postion
Coordinate Love INC Connection Center activities, volunteers, and ministry.
Time Commitment
Love INC of Kootenai County Connection Center Coordinator is a part-time position that does not exceed 30 hours per week.
In Office Hours
Monday-Thursday 9am-3pm
Pay
Competitive Pay